In a market, where customer service is everything can you afford unhappy customers?

Picture a banking scenario: Your institution handles thousands of transactions every second. Transactions start bottling up at a certain server, but you don’t know there’s a problem, until you start receiving trouble tickets from customers wondering where their money is. Guaranteed-you won’t have one trouble ticket; you will have thousands. And each one of those trouble tickets costs money-salaries for the staff handling the problem and potential loss of a customer. The later in the process the ticket comes the more expensive it may be to resolve it.

Picture a manufacturing scenario: Your business produces thousands of customized electronic products every day. You make your money by automating your entire system-incoming order processing, manufacturing, shipping, etc. If any one of these processes breaks down, productivity grinds to a halt. It’s possible to lose millions in revenue in one day from the combined costs of lost output and cost of repairs.

In both scenarios, a proactive transaction monitoring solution can prevent these issues. The solution? A robust application performance management software package. Every application you use to manage your business must be monitored in real-time. Whether you have manufacturing automation applications and infrastructure systems or complex banking processes to manage, a consolidated dashboard will let you see exactly what is happening with each component at any moment in time. You can evaluate performance over a span of time, identify issues that occur during peak volumes, and identify conditions that suggest a performance degradation is occurring or a potential failure is at hand.

Choosing the best business transaction monitoring system can be a challenge. To learn more about how AutoPilot TransactionWorks can keep your business operating at peak profitability and reduced risk of a financial meltdown.

Charles Rich is a software product management professional who brings over 26 years of technical hands-on experience working with large-scale customers to meet their application and systems management requirements.

Prior to joining the Application Performance Management Software project at Nastel, Charley was Product Manager for IBM’s Tivoli Application Dependency Discovery Manager software, where he charted the product roadmap, managed all aspects of product marketing and was recognized for his accomplishments by winning the Tivoli General manager’s Award.